The photo you upload when processing your order has a significant impact on the quality of your portrait. Whilst we are flexible and can work with a variety of photos, please try to ensure your photo meets the following criteria:

• Clear shot of your pet's face. Generally looking straight at the camera gives a better result.
• The higher resolution the better. Make sure when you upload your image that it hasn't been overly compressed.
• Features natural daylight or bright lighting. Avoid photos that are too dark.
• Your pet is wearing what you want. All collars, leads or outfits will be replicated.

NB - Our two and three pet portraits don't require all pets to be in the same photo. Upload separate photos and our team will combine them into one portrait.

Is it dogs and cats only? 
No. We can do a pet portrait of whatever you like, whether it's a lizard, a horse or your feline friend. 

Are you able to do the pet portrait without the pets name?
Yes.  Simply state 'No Name' in the name field once your photo is uploaded and we will omit this from your final print.

Can I make requests to emphasise or remove aspects of the photo?

Absolutely. In the notes field during check-out, just leave a note for our design team. This could include keeping an item of clothing, ignoring a scratch or problem in the photo, emphasising a certain characteristic.

For a portrait with multiple pets, should they all be in the same photo?

They don't need to be. You can either add the same photo, or separate photos for each pet and our team will combine them into the final portrait.

Can I see a preview before I order?

Unfortunately we cannot offer a preview before you order as all portraits are custom designed by real artists. However, we offer a Love it Guarantee and promise to do whatever it takes to make sure you love your final portrait.

What if I don't like it?

We offer a Love it Guarantee and promise to make whatever changes are required to ensure you love it. Simply contact us once you have received it.

The design and printing of your portrait will take up to 3-5 working days. Our delivery time then varies depending on the delivery address:

UK, Ireland, Europe, USA, Canada, Australia: 2-3 working days
Rest of world: 3-7 working days

All orders are shipped fully tracked and insured. Delivery cost is calculated at checkout depending on your location.

Please note, during periods of exceptionally high demand (such as Christmas), the design and printing times can increase up to 10 working days.