These are a our commonly asked questions. We have tried to break them in to common themes so you can hopefully find everything you need right here:
How long does it take?
Please allow 2-5 business days for design and printing and 2 business days for delivery. You will receive an email and tracking once your order has shipped.
Is it dogs and cats only?
Not at all no. We can do a pet portrait of whatever you like, whether it's a lizard, a horse or your feline friend. As long as the photo is clear and meets the simple guidelines our designers can create a pet portrait for you
Can I see the portrait before you ship it?
To ensure customers receive the fastest service possible we do not share a preview before it is shipped. We do of course check the quality of each and every photo sent to us to ensure it meets our image guidelines and will contact you if there are any issues at all.
Can I change my order once it has been placed?
Please contact us as soon as possible after you have placed you order and depending on the fulfilment stage we will do what we can to accommodate changes. Simply contact us to see what we can do.
Are you able to do the pet portrait without the pets name?
Yes of course. That's no problem at all. Simply state 'No Name' in the name field at checkout and we will omit this from your final print.
What's the ideal photo?
We have detailed some image guidelines here but it's not as daunting as it sounds, simply follow a few basic rules:
- Ensure you send us a clear high quality photo, not blurry, dark etc. And please, no filters
- Take a photo that includes the head and close up so that we can crop the pets face perfectly. Pets laying down doesn't typically make for a good photo. Take a look at our products to get a feel for the perfect photo
My item has arrived damaged, what can I do?
Items may get damaged during transit even whilst they are well packaged. If for any reason there's damage to your product simply contact us within 48 hours and we will do what we can to resolve this for you.
I am missing part of my order
If there's something missing from your order simply contact us as soon as possible and we will rectify the situation for you.
Can I cancel my order?
Due to the bespoke and custom nature of our products they can not be cancelled once ordered simply because we are unable to re-sell a bespoke portrait. If you cancel within 12 hours we will do what we can to cancel the order before our designers have started to work on it.
What if I am unhappy with my portrait?
We strive for the perfect product and we want you to be entirely satisfied with your purchase. If for any reason you do not like your product simply get in touch and we will do what we can to ensure you're 100% happy.
How long will my order take?
We aim to design, fulfil and ship orders as quickly as possible. Typically this takes 2-5 business days for your bespoke pet portrait. Shipping takes 2 business days once fulfilled (subject to Covid delays)
How much is shipping?
Shipping is free in Europe and the US. Outside of these zones shipping will be calculated at checkout
Can I track my order?
You will receive an email with your tracking number once your order has been shipped
If you have any questions that we have not been able to answer above simply contact us and we will do whatever we can to ensure you have an answer.