We are a small UK based business from rural Bedforshire. All of our artwork is printed by our global printing partner, meaning we can print locally in 30 markets (avoiding costly import duties and reducing delivery timings) and we can ship worldwide to over 200+ countries and territories.
From the time you purchase to the time it arrives at your front door, we recommend to allow a minimum of 7 business days.
Design & Printing
The design of your portrait involves one of our digital artists recreating your photo as a beautiful digital piece of art. It is then sent to our partners who print and package it.
We print our portraits locally in the following countries:
Americas: Brazil, Canada, Chile, Mexico, USA.
Asia & Oceania: Australia, Chinar, India, Japan, New Zealand, Singapore, South Korea.
Europe: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom.
By working with local printers in these markets we are able reduce the print transportation distances by 90%, significantly reducing our carbon foot-print whilst also avoiding any taxes or import duties for our customers.
We offer tracked & insured delivery to anywhere in the Europe, Australia or the US. Costs vary depending on the size and type of portrait you choose and your delivery destination. We will automatically choose a courier appropriate for delivering to your address. Once your portrait has been dispatched you will be sent tracking details by email or SMS message.
Please note that if you are ordering a print with frame these will arrive in the same package but will require the customer to mount the print (which takes less than 5 minutes). We do this to protect both the frame and the print and ensure that they are not damaged in transit. Our frames have mounting brackets already attached so are then ready to hang.
Typically this will take 2 business days, however delays caused by the delivery companies are outside of our control.
For deliveries outside of Europe or the US, we will provide delivery options at the point of checkout with the lowest possible cost suitable to your location.
* Please note that as of 05/01/21 Hattie & Hugo have shifted to a new printing partner who print in the local market where the order is made, saving time on shipping but also ensuring the fastest possible lead times.