Creating Your Portrait
Creating your portrait is incredibly simple. However, to help you out we've created the following guide.
1. Choose the number of pets
Firstly, you will need to select the number of pets you want to include within your portrait. We currently offer one, two, or three pet portraits. You can do this using the "Get Started" section on the homepage.
2. Choose the size, colour and frame for your portrait
You will then be able to design your portrait. Simply click through the options that you prefer until you are happy with how the look of your portrait.
3. Personalise your portrait with your pet's photo and name
Our artists will use the photo you provide as the guide for your portrait. To add a photo, click the "Upload Photo" button. You will then be given the option of where to find your photo. Browse to your photo and upload it, or drag and drop the photo onto the window that appears. Read our guide about Selecting the Right Photo if you are unsure, or contact us on Live Chat.
Once uploaded, a pet name field will appear. This is the name that will appear where it shows "Your Pet Name" on the preview. Type your pet name exactly as you want it to appear. If you would prefer no name on the portrait, type "No name".
Your photo or pet name will never be reflected on the product page as soon as you add it. It will be used by our artists, once your order has been processed.
Now all you need to do is purchase your portrait as you typically would any other product online.
Our digital artists will start creating your portrait within 12 hours. If we have any questions or concerns we will email you, however we typically don't need to and will proceed with completing your portrait.
For more information about timings once your order is submitted read our Shipping Information